ServiceNow Predictive Intelligence is the built-in layer of artificial intelligence (AI) that empowers features and capabilities across ServiceNow to provide better work experiences.

Apr 15, 2025 · Predictive Intelligence is ServiceNow’s native machine learning capability. It leverages both supervised and unsupervised learning to support use cases like categorization, …

Predictive Intelligence (PI) in ServiceNow uses Machine Learning (ML) to automatically classify, cluster, and recommend actions for records in the platform. Helps IT teams resolve issues …

Sep 12, 2022 · Welcome to this overview of ServiceNow Predictive Intelligence (PI). In this course, you will learn how Machine Learning (ML) and Artificial Intelligence (AI) are used to …

Jan 10, 2025 · Predictive Intelligence in ServiceNow uses advanced machine learning (ML) technology to revolutionize operations. By streamlining workflows, reducing manual tasks, and …

May 28, 2025 · Predictive Intelligence in ServiceNow™ uses machine learning to automate and optimize ITSM processes. It identifies patterns in historical data to make informed predictions, …

May 6, 2025 · Comprehensive guide to ServiceNow Predictive Intelligence and Recommended Actions. Learn ML automation, use cases, and implementation for developers.

Dec 19, 2025 · Once you’ve identified target use cases, articulate the advantages of leveraging ServiceNow predictive intelligence to address those challenges. For example, more proactive …

Jan 31, 2024 · Predictive Intelligence is the interface by which you can train models on the ServiceNow AI Platform. These models enable you to predict, estimate, and identify patterns …

Learn how Predictive Intelligence is used to categorize, route, and prioritize issues automatically, and how to find and group similar records with Predictive Intelligence Fundamentals.