Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Millions of people use chatbots like ChatGPT to share their distress, and the scientific community has warned about the risks vulnerable people face. Generative AI has shaken up psychiatric ...

Airlines are encouraging travelers who plan to fly this weekend to change their plans in anticipation of what's expected to ...

For US nationals relocating from the United States to the United Kingdom and operating on a self-employed basis, the interaction between UK National ...

Peer reflection on microteaching plays a crucial role in teachers' training programs as it equips novice teachers with ...

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

The platform also introduces pre-call visual intake and call deflection capabilities, allowing service organizations to collect and analyze visual information during IVR or other pre-call interactions ...

The Birmingham City Council on Tuesday voted to extend its contract with a homeless services group through March 31, 2026, paying Urban Alchemy to continue working with the city’s more than 350 ...

Research highlights ten calm, clear responses that can help set healthy boundaries with manipulative people. Carney says his comment about speaking with Trump was a 'poor choice of words' Jelly Roll ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

LKQ Corp., headquartered in Antioch, Tennessee, has entered into a definitive agreement to sell its self-service segment, Pick Your Part, to an affiliate of Pacific Avenue Capital Partners LLC, Los ...