The IRS expects 164 million tax filings by April 15, with higher refunds projected, but staff cuts may cause delays for taxpayers facing errors, amendments, or customer service issues.

The IRS workforce was cut by 27% in 2025. Taxpayers who encounter problems when filing this year, due to tax law changes from ...

Analysts say this dirt-cheap AI stock has some big upside.

California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

Austin-based ATX Construction Handyman & Remodeling LLC rolls out a customer-first home services approach with ...

ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

Improved vendor offerings and advanced features have made Desktop as a Service far more appealing than just a few years ago.

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.