North America held a dominan Market position, capturing more than a 42.7% share, holding USD 0.9 Billion revenue.

Zhang, E. and Zhang, J. (2026) The Rising Influence of Technology and AI on the Hospitality Industry: A Qualitative Review. Open Journal of Business and Management, 14, 456-465. doi: 10.4236/ojbm.2026 ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

NiCE Ltd., a publicly traded provider of contact center software, today announced plans to acquire rival Cognigy GmbH for $955 million. Shares of NiCE rose more than 4% on the news. The jump may have ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

AIA Group (AIA) is the largest independent publicly listed pan-Asian life insurance group, serving the holders of more than 42 million individual policies and 16 million participating members of group ...