A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

At TechRadar Pro, we specialize in finding the hidden gems in the crowded CRM market. To review Apptivo, our experts performed a rigorous stress test, activating and syncing across its 65+ integrated ...

Restaurant technology has entered a new phase, defined less by individual tools and more by intelligent systems that connect ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

Although HMRC says performance is improving, progress has been gradual. In 2024-25, the department answered 71.5 per cent of ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report. The Social Security Administration’s leadership is claiming victory after the ...