Businesses must convince customers their personal data is safe. Run a cybersecurity risk assessment to protect company and customer data.

The promise of agentic AI to transform customer experience (CX) is undeniable. AI-enabled CX platforms are rapidly expanding into a global market, with forecasts predicting it will reach USD 117.8 ...

Small businesses spend 13.2% of IT budgets on cybersecurity. Experts suggest focusing on employee training, MFA,and practical defenses over costly tech.

From fraud to phishing attacks to online fraud, tricksters are targeting entrepreneurs harder than ever. Here are the common ...

Financial applications, ranging from mobile banking apps to payment gateways, are among the most targeted systems worldwide.

Stanbic Bank Ghana has once again been recognised for its strong commitment to customer-centric banking, maintaining its position as the number one Corporate Banking customer experience leader in the ...

Caitlin Clark played just 13 games in 2025 due to a groin injury. The Indiana Fever star also suffered a bone bruise while recovering from the health issue, which only affected her recovery before the ...

An EBA-ECB report on payment fraud indicates that strong authentication remains effective but fraudsters are adapting. There are a wide range of fraudulent activities and tactics now being employed to ...

BERLIN, Dec 15 (Reuters) - The total value of payment fraud in the European Economic Area rose to 4.2 billion euros ($4.9 billion) in 2024 from 3.5 billion in 2023, the European Central Bank said on ...

In August, German banks froze over €10 billion in PayPal payments due to suspected fraud, a disruption that underscored the scale of growing financial security concerns. If even long-standing, trusted ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...