These fraudsters need to be taught a lesson.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

In Bell v. Hawx 2025 WL 3677347 (E.D. Cal. Dec. 18, 2025) a defendant’s motion to dismiss had been granted because the plaintiff had failed to allege sufficient facts about the calls at issue.

How Did a Single Scam Uncover a €700 Million Criminal Network? International authorities have taken down a crypto fraud and money-laundering operation that moved more than €700 million across multiple ...

How Did a Single Scam Uncover a €700 Million Criminal Network? International authorities have taken down a crypto fraud and money-laundering operation that moved more than €700 million across multiple ...

It’s an unflattering commentary on any NBA team’s season to deem November games must-win, but that is the Mavericks’ reality. Fortuitously for Dallas, it rallied from a woeful first half behind rookie ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

WASHINGTON — U.S. Immigration and Customs Enforcement aims to open a call center that would have a dedicated unit to track down unaccompanied migrant children with the help of state and local police, ...

Call center burnout isn’t just a staffing issue. It’s a warning light that today’s change management tactics aren’t keeping up. Across industries, companies face mounting pressure to rewire how ...

GREEN BAY, Wisc. – There was one play in Sunday’s 27-18 loss at Green Bay that epitomizes the optimism and confidence the Cincinnati Bengals will carry into their next, rapidly approaching game ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...