While geo-routing has been deployed in Florida before on a broader north–south or regional basis, this marks the state's ...

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Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

DOVER, DE, UNITED STATES, January 15, 2026 /EINPresswire.com/ -- Call Loom, a cloud-based call tracking system ...

About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by ...

CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

TrueFoundry launches TrueFailover, an AI failover system that automatically reroutes enterprise traffic to backup models when providers like OpenAI experience outages.

GoTo has upgraded its artificial intelligence-powered communications platform for auto dealers. The cloud communications and ...

CAIRO is the latest innovation in Crexendo's expanding portfolio of AI-enhanced cloud communications solutions, reinforcing the company's commitment to delivering intelligent, secure, and scalable ...

We’re just waiting for everyone to make it official. More evidence is piling up that Call of Duty is set to return to Nintendo platforms soon. Last week, Jez shared a rumor that the franchise would be ...

BRUSSELS, Dec. 30, 2025 /PRNewswire/ -- Dstny today announced it has facilitated 445 million calls in 2025 via its Call2Teams middleware for Microsoft Teams, demonstrating the scale and reliability of ...

A streamer known as Clavicular has called the actress Sydney Sweeney "malformed." Speaking to political commentator Michael Knowles, Clavicular — whose real name is Braden Peters — said: "I would say ...