Generative AI has moved from novelty to mainstream at record speed. Companies now use large language models (LLMs) and ...

If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

A new model policy from the Ohio Department of Education and Workforce requires that AI implementation adhere to existing ...

The Ohio Department of Education and Workforce has developed a template that school districts can use as they establish ...

The new plan reflects a move from piloting emerging technology to operationalizing AI. The department has done more than a ...

Discover the key differences between Workforce IAM and CIAM. Learn why CTOs need distinct strategies for employee security and customer experience in enterprise SSO.

Experts say the VoidLink Linux malware was largely built using AI, reaching 88,000 lines of code in days and highlighting ...

North America held a dominan Market position, capturing more than a 36.3% share, holding USD 3.1 Billion revenue.

A new capability, branded Xero Analytics [1], went live globally on 14 January 2026 and builds on the accounting platform’s 2024 acquisition of ...

The cybersecurity market is undergoing rapid expansion, propelled by an escalating wave of cyber threats that challenge organizations globally. As digital transformation reshapes business operations ...

To keep AI coding assistants from running amok, developers must learn to write good specs and develop product management ...