Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.
Shipping an update that fixes some bugs but creates new ones is raising serious questions about Microsoft's quality control, or lack thereof.
My name is Jeff Dick, I'm the chairman and CEO of MainStreet Bancshares, Inc. and Main Street Bank. If you'd like, you can ...
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