During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

A Papa John's customer claimed that they were forced to leave a tip in order to complete their order for pickup.

Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Amazon is winding down its Amazon One palm recognition service as the company retreats from physical retail experiments.

The digital age has made us a DIY economy in which millions of jobs no longer exist not because computers do the work, but ...

Managing the risks and monetizing internal IT effectively requires a fundamental shift in mindset from IT as a corporate function toward IT as a service provider.

Air Canada and the union representing its customer service agents, who work at airports and call centres, have begun contract ...

SpaceX has made a new set of demands on state governments that would ensure Starlink receives federal grant money even when residents don’t purchase Starlink broadband service.

Amid intense criticism, AYANEO unveiled a new plan to enhance customer experiences and reduce shipping times for its gaming ...