New digital waitlist software helps restaurants, cafes, and salons reduce customer wait times by 85% with instant QR ...

HMRC is failing taxpayers in their hour of need as its customer service suffers ahead of the self-assessment deadline. More than 12 million are expected to submit a tax return this year, but as of Jan ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

Boarding a plane has become ‘elitist,’ passengers say — but airlines profit off premium travelers paying for priority status ...

Discover seven effective ideas to improve on-site customer experience using online tools, from digital check-ins and ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

Dawn-Maria France says it is 'nearly impossible' to get through to the taxman ...

A NEW booking system is being introduced for recycling centre visits ...

Dr Gulzar Singh takes a payments-led, production-focused view of how performance is interpreted at scale, and why ...

Well known in the contact center space, Talkdesk is leverage its CXA platform to orchestrate across the customer journey, from sales to service.

A new booking system for residents using a county's seven household waste recycling centres (HWRCs) comes into operation on ...