Customer satisfaction in retail is on the upswing, and online retailers such as Amazon are at the top of the list, according ...

Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...

As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking how work gets ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

Grubhub data breach confirmed as sources say ShinyHunters group allegedly demands Bitcoin payment to prevent release of ...

On Jan. 20, 2025, a signed return to in-person work memo landed on agency desks and sent managers scrambling. At the Social ...

Managing the risks and monetizing internal IT effectively requires a fundamental shift in mindset from IT as a corporate function toward IT as a service provider.

MorganAsh has launched a gap analysis service to help firms assess how their current approach to customer vulnerability ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales forecasting, all within a highly customizable interface.

This low-cost ChatGPT plan with ads raises trust questions and pushes rivals to react quickly. OpenAI’s budget ChatGPT $8 ...