Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.
AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...
Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...
The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...
The New York State Department of Motor Vehicles will launch new technology to improve customer service for residents and department staff, Erie County Clerk Michael P.
Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...
Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ALPHARETTA, Ga., Jan. 12, 2026 /PRNewswire/ -- GOCare, a leading SaaS provider of ...
The legislation puts guardrails around how food delivery companies handle service issues and to what extent it can rely on ...
The News Tribune spoke to library administrators and reviewed public records showing changes to staff and programs effective ...
The City of Norfolk is upgrading its utility billing payment system to provide customers with a faster, more convenient way ...
Dryer vent cleaning in Renton, WA, StarDucts. StarDucts, Renton's premier dryer vent cleaning company, provides ...
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