Guardian Recognized by DALBAR for Annuity Customer Service Excellence for 9th Consecutive Year

For the ninth consecutive year, The Guardian Life Insurance Company of America® (Guardian) has been recognized with the DALBAR Annuity Service Award. This award, presented by DALBAR, the leading ...
The Manila Times

eGain Announces AI Agent for Cisco Webex Contact Center to Deliver AI-Powered Knowledge at the Point of Service

Integrated solution brings eGain's trusted agentic capabilities to Webex Contact Center customers, enabling real-time ...

DALBAR Mutual Fund Service Award Spotlights Financial Firms Leading in Customer Service Excellence

DALBAR, the leading auditor of the customer service experience within the financial services industry, is pleased to reveal the esteemed recipients of the 2025 DALBAR Mutual Fund Service Award. This ...

Colorful logo and new font: Leumit Health Services launches a new communication language

The new communication language introduces a facelift with a shift from the traditional blue and green colors to shades of ...

Calabrio's "Voice of the Agent" Report Finds the Modern Contact Center Balancing Empathy and AI in a Time of Transition

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
CMSWire

authID Integrates With ServiceNow for Secure Identity Verification in Contact Centers

New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact centers Denver, CO, Jan. 15, 2026 (GLOBE NEWSWIRE) -- authID (Nasdaq: AUID ...
CMSWire

Calabrio's "Voice of the Agent" Report: Modern Contact Center Balancing Empathy and AI in a Time of Transition

Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...

Senators worry that US Postal Service changes could disenfranchise voters who cast ballots by mail

A group of Democratic U.S. senators is voicing concern over U.S. Postal Service processing changes and what those could mean ...

NFL's turf guru has meticulous journey to prepare Levi's Stadium field for Super Bowl

Nick Pappas’ process for preparing the Super Bowl field started long before the Seattle Seahawks and New England Patriots ...
TMCnet

Plume Acquires Sweepr to Deliver AI-Orchestrated Customer Experience Platform to ISPs Globally

Plume Design, Inc. ("Plume"), the leader in intelligent services for ISPs serving connected homes and small businesses, today announced the acquisition of Sweepr, an AI-powered customer-care ...
The Manila Times

authID Announces Integration with ServiceNow to Deliver Secure, Frictionless Identity Verification & Authentication for Contact Centers

New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact centers ...

AOK Bayern Transforms Healthcare Service for 4.5 Million Members with NiCE’s CXone CX AI Platform

First German public health insurer to deliver faster, more personalized, and compliant customer experiences on the EU Sovereign CloudHOBOKEN, N.J.--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced ...