Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...

These fraudsters need to be taught a lesson.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Even though Stranger Things has officially ended, the series continues to spark heated discussions online. The recent release of the documentary Stranger Things: One Last Adventure has reopened ...

How Did a Single Scam Uncover a €700 Million Criminal Network? International authorities have taken down a crypto fraud and money-laundering operation that moved more than €700 million across multiple ...

How Did a Single Scam Uncover a €700 Million Criminal Network? International authorities have taken down a crypto fraud and money-laundering operation that moved more than €700 million across multiple ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Capricorn Co-operative, Australasia’s largest automotive cooperative, supports over 28,000 members, including mechanics, panel repairers, auto electricians, and commercial vehicle businesses across ...

The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...