The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

Digital marketing teams love to anticipate the direction of the market and the needs of their audience. They plan web experiences, campaigns and content. They then optimize these experiences through ...

The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Why is active management and relative value essential in the municipal market? Here are four reasons to consider. 1. We believe experienced financial advisors recognize the need for professional ...

Since its conception, the fire service has been operated on one global idea. When something happens, we react and respond. This principle makes sense given the reason why fire departments across the ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

A bank used to be a place where you go once per year to replenish a deposit—or talk to a manager about the mortgage. But at some point, the banks started to build web portals, iPhone and Android apps, ...

The government is taking on cybersecurity matters with gusto and leading the charge with some pretty heavy hitters like Amazon, IBM, Apple and Google. Not to mention, the latest cybersecurity ...