We've been covering agent development for half a year now, researching the tools and the operations that lead to better agent performance and better call centers. I've learned a couple of things that ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

Automatic extraction of knowledge from diverse sources of data is a challenging task across different fields. For example, in natural language processing (NLP), research on the extraction of ...

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