The use of analytics to manage big data to evaluate the effectiveness of employee training starts with choosing the right products, Brig Patten writes for CTOvision. He adds that reliable software can ...

To truly gauge training's effectiveness, a holistic approach is needed—one that marries the objectivity of numbers with the depth of personal insights. In the quest for effective training, evaluation ...

Historically, many of the Department of Homeland Security’s (DHS) major IT acquisition programs have taken longer than expected to develop or failed to deliver the desired value. In April 2016, to ...

As a business executive, you can likely point to a number of metrics currently being utilized in your company, all of which measure the effectiveness of various practices and processes—everything from ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...