The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

New York, United States, Nov. 27, 2023 (GLOBE NEWSWIRE) -- Field service management, also known as FSM, dispatches employees or contractors to remote locations to install, maintain, or repair various ...

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...