A successful help desk isn’t as easy to create as you might think. It seems like if you have all the conventions of a good help desk structure, things will run smoothly on their own. However, there ...

Global IT research and advisory firm Info-Tech Research Group has unveiled a comprehensive blueprint aimed at standardizing IT service desks. This new resource equips IT leaders with actionable ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...