HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build ...

Speed is an important element of self-service, but it’s not the only thing that matters. Balancing speed and quality is particularly important for developing trust in generative AI. Customers are open ...

As the co-founder of Puzzle Partner, Ivana is an advocate for innovation with marketing expertise in technology, travel and startups. Self-service has become a core part of our daily interactions, but ...

From improving customer experience to supporting regulatory compliance,  kiosks with ID scanners offer measurable advantages ...

Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced Talkdesk Insurance Smart Service, an enterprise-grade contact center solution tailor-made to ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...

Artificial intelligence (AI) seems to be pervading every aspect of business and social life, and believing that a subset of this, conversational AI, can be a real and cost-effective choice to improve ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced Talkdesk Insurance Smart Service, an enterprise-grade contact ...