For a healthcare leader faced with a less-than-impressive patient satisfaction score, their first thought will almost always be the same: What can I possibly do to fix this? According to Chrissy ...

Press Ganey is the most widely used and highly regarded HCAHPS survey vendor in the market, according to a peer60 survey of 396 hospital leaders. More than half of the respondents (52 percent) use ...

Press Ganey said patient satisfaction scores for inpatient and outpatient services across the nation have reached their highest levels in five years, according to a release by the company. In the ...