The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...
Cybersecurity has long been an industry with a reputation for waiting for something bad to happen and then frantically responding when it does. We’re part of the way into 2023, and cyber-attacks have ...
The quickly evolving landscape of the federal workforce presents both urgent challenges and profound strategic opportunities as agencies aim to "right-size" and position themselves for mission success ...
Proactive Vs. Reactive Support: Shifting Your Focus For Customer Satisfaction In A Tech-Driven World
In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...
When a Fortune 100 bottler's bridge conveyor system began failing twice daily, their leadership faced a stark choice between continuing the cycle of reactive fixes or fundamentally rethinking their ...
As self-aware beings, humans are the only animals on earth that consider the way they think and act. Therefore, our thoughts and actions don’t have to control us because we have the power to revise ...
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