L’Oréal Beauty Genius uses augmented reality and agentic AI to personalize beauty experiences and showcase the brand’s ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Founded in honor of Stuart Piltch, the Stuart Piltch Scholarship for Entrepreneurs reflects a practical approach to entrepreneurship—one grounded in problem-solving, responsibility, and long-term ...

Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in ...

Lean Six Sigma is a structured, data-driven approach to quality and waste reduction that integrates seamlessly with Agile, ...

As part of a special series in Railway Age’s March 2022 issue, 11 North American railroad CEOs address what must be done to grow and gain market share from competing freight transportation modes. Here ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

A company focused on transactional selling will find it difficult to reach great heights, especially B2Bs. A key driver for outperforming B2Bs is that they are more aggressive in “making adaptations ...

Telecom minister Ashwani Vaishnaw on Friday asked BSNL staff to focus on customers and solve their problem immediately in order to help in turning around the fortunes of the loss-making organisation.