At the heart of any implementation effort are, perhaps not surprisingly, people. Many business books are written about change management, but precious few cover implementation to any degree. If it is ...

BDO reports on fostering change champions in organizations to enhance transformation success and mitigate employee resistance.

Although many new business books hit the market every year, remarkably little is written about implementation. There are plenty of insights about strategies, process re-design, communication, and ...

Communicate the need for change. Involve employees in the process. Change is hard. Yet change is also necessary for organizations to adapt, evolve and stay relevant in today’s dynamic world. However, ...

How do you most effectively lead an organization through change? An intriguing place to look for answers is the US military, one of the most enduring and seemingly change-resistant institutions. In ...

Organizational change doesn’t and can’t happen through stand-downs and education alone, no matter how well-executed. Organizational change requires sustained implementation beyond the schoolhouse, not ...

Management of long-term, complex, large-scale change has a reputation of not delivering the anticipated benefits. A primary reason for this is that leaders generally fail to consider how to approach ...

This post was coauthored by Paul B. Thornton. We live in a world that is constantly changing, and ever more quickly. This means that to keep up, organizations and their leaders need to promote ...

University organizational change happens every day, but is it effective? Source: Nikolayhg/Pixabay Organizations—hospitals, schools, banks—all undergo change. Those changes may be as simple as the use ...

“Seventy percent of corporate transformation efforts are doomed to fail.” International change leader and Harvard Business School professor Dr. John Kotter made this dire assertion more than 25 years ...

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Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...