The Genesys Experience Index becomes the first people-centric methodology to provide organizations with visibility into where loyalty is built or broken New offer applies methodology to organizations' ...

When it comes to creating and supporting an effective customer loyalty and engagement effort, it is crucial that you are able to measure the impact this effort is actually having on your customers.

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

One of the first things I did as the new CEO of Canopy was to measure the employee Net Promoter Score (NPS). I needed to quickly get a picture of how our employees were feeling and what improvements ...

Dr Dave Stewart of Marketing Decision Analysis and Prof Steve Worthington of Swinburne University Business School critique the usefulness and relevance of the net promoter score (NPS) and suggest ...

Think critically about how metrics can become more impactful for your company and how you can make sure the insight is being translated into action. Think critically about how metrics can become more ...