Getting started with customer journey maps or just adding a timely refresh? Well we've outlined some foundational steps for brands to help get things right. Customer journey analysis and optimization ...

Process mapping is a valuable tool for individuals and businesses aiming to enhance efficiency, streamline workflows, and maintain operational continuity. By visually representing workflows, you can ...

A customer experience journey map, or customer experience map, illustrates all of the touchpoints a customer has with a brand as they weave through the marketing funnel across all of the brand’s ...

Ringing in a New Year is a great time for businesses to take some time to reflect on the successes and challenges of the prior year and to think strategically about the goals and outcomes they hope to ...

You can’t be compliant if you're lost in your data landscape. Where do you collect personal information? What do you collect? Where does it live, and what other systems does it flow to? You can’t be ...

You can't have a successful data migration if you don't map it out from the start. Learn what data mapping is and why it's an important early step in data migration ...

Stop chasing more goals. Learn how to map a life that fits your values, season, and well-being with six simple steps and a ...

You are your greatest asset, and as an extension of that, your job is one of your best assets, too. Like any asset, your career is something you must take care of and nurture so that it keeps its ...