The integration world has gone through many changes in the 21st century. Break-fix has been the dominant business model for IT and AV businesses alike; however, developments of various threats in the ...

Continuum has expanded its Service Desk offering to include round-the-clock end-user support and more CRM integration, according to the company. The addition allows managed services providers to ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...

SAN FRANCISCO--(BUSINESS WIRE)--Channel Futures and Channel Partners, Informa’s channel media and events organization, today reveals the 2024 MSP 501 list that represents the most influential and ...

Information technology professional services and products supplier CMIT Solutions announced the launch of what the company claims is the world’s first co-managed service desk, the CMIT Service Center, ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. CIO Justin McKenzie has been busy ...

Seismic shifts in technology solutions and a need for modern IT and security skills are prompting a sizeable portion of federal agencies to bring in managed service providers (MSPs) to advance their ...

Natalie is Founder & President of Magnetude Consulting, a full-service marketing agency working with small and midsized B2B tech firms. When someone says, “MSP,” most think “IT.” This instinctive ...