The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Retailers ...

An analysis of Google reviews that mention store associates from top retail chains reveals the best and worst in-store customer service. Lowe’s has the top in-store associates across its retail chain, ...

It’s clear the global pandemic has permanently changed the shopping experience. More than 12,000 stores closed in 2020, including brands like Macy’s, Sears and Century 21. The large-scale shuttering ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

Web Smith’s recent experience at his local Apple store in the suburbs of Columbus, Ohio, has been an exercise in frustration. There was the time he visited the Easton Town Center location to buy a ...

I recently had a run-in with The UPS Store at 6348 N. Milwaukee in Chicago. [I was told by the manager of that store] that The UPS Store is not affiliated with the real UPS. So, they are pointing the ...

Rather than try to simply replicate your in-store experience, embrace the opportunity to interact and build brand affinity with shoppers in new ways. Serve excellent customer experiences across your ...