The two companies will integrate Genesys Cloud with ServiceNow Customer Service Management (CSM) to deliver a turnkey, AI-powered solution for customer service and support in the contact center and ...

On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...

Genesys Cloud AI Experience simplifies how organizations deliver and improve bespoke end-to-end customer journeys with turnkey personalization, automation and prediction SAN FRANCISCO, Sept. 28, 2022 ...

SAN FRANCISCO, Aug. 9, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2023 Gartner® Magic ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured speaking session at ...

UK's largest auto insurer moves to AI-powered Genesys Cloud CX for its all-in-one capabilities to deliver personalized digital customer and employee engagement With an objective to implement an ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Ventriloquist Voice ...

The MarketWatch News Department was not involved in the creation of this content. Genesys Named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Contact Center as a Service for 10th Consecutive ...

SAN FRANCISCO, May 19, 2020 /PRNewswire/ -- Genesys®, the global leader in cloud customer experience and contact center solutions, announced it is partnering with Zoom Video Communications, Inc.

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

The company believes its consistent recognition reinforces the Genesys Cloud platform’s ability to orchestrate seamless, AI-powered customer and employee experiences in the agentic era Genesys is ...