You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in ...

The new offering provides an upgraded configuration management database (CMDB) model and increased security measures for enterprises SolarWinds Service Desk Enterprise meets the challenges of modern ...

“Why yes, yes we do,” said every function in every department in every organization. And not just desktops and laptops and mobile phones, but scanners, scales, beacons, Software-as-a-Service (SaaS), ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

General Dynamics Information Technology rolled out a conversational artificial intelligence known as Amelia, rendered here, as part of the U.S. Navy Enterprise Service Desk endeavor. (Photo ...

NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

FORT SAM HOUSTON, TEXAS - Entering the impressive cyber work space, you're struck by the fact that this looks like a call center; and indeed it is. But this isn't just any call center. This is the U.S ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Unisys Corp. Federal Systems, Reston, Virginia, was awarded a $14,029,965 cost-no-fee, firm-fixed-price contract for an 18-month bridge to continue support for the Army Enterprise Service Desk. Bids ...