As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Close-up of an angry patient pointing his finger at a doctor Clinicians can manage their emotions and behaviors to meet the challenges of working productively with sometimes abrasive and argumentative ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...