Transparency and trust go hand in hand. You cannot have one without the other, especially if you are trying to win the hearts and minds of consumers online. Compliance serves as the foundational ...

A common example that comes to mind is that of a SaaS founder personally writing an apology to customers when something goes wrong–for example, a product bug. An apology, though well-intentioned, and ...

Most customer-focused businesses work very hard to streamline their encounters and interactions with potential clients, curating the experience to the smallest detail so every step of the process can ...

In a world where businesses fiercely compete for customer attention and trust, cultivating loyalty has become more challenging than ever. While many companies focus on marketing strategies, product ...

A product they are waiting for is not ready in time due to factors outside of our control (being short-staffed, extremely busy) How to deal with customer that is being unreasonable How to best promote ...

In today’s mobile-first, digitally driven marketplace, a single dissatisfied customer can spell big trouble for a brand. If a consumer complaint goes viral on social media and users see the company’s ...

UpdatePromise is advancing intelligent multimedia communication technologies — including AI-enabled smart-glasses — to enhance hands-free inspections and real-time customer communication. CHINO, Calif ...

Online transparency means being open and honest with your customers. It involves sharing important information, admitting mistakes, and being clear about your policies. In today’s world, people expect ...

The MarketWatch News Department was not involved in the creation of this content. UpdatePromise is advancing intelligent multimedia communication technologies -- including AI-enabled smart-glasses -- ...