Nearly 2 in 5 consumers prefer pausing over canceling, “proof that control and choice keep subscribers loyal,” Recurly found.

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See how specific industries have taken advantage of the subscription model. Learn subscription model benefits and tips for ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.