Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered voice-of-customer intelligence platform startup Idiomatic Inc. for an ...
The importance of IT solutions in businesses of all sizes and across various industries cannot be overstated. From managing critical operations to enhancing customer experiences, technology forms the ...
Forbes contributors publish independent expert analyses and insights. I am an entrepreneur using AI to make public info easy to understand. For companies that are looking for a practical AI ...
In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.
BANGALORE, India--(BUSINESS WIRE)--Juniper Networks, a leader in secure, AI-driven networks, today announced that Meesho, India’s only true e-commerce marketplace, has selected Juniper’s AI-driven ...
LYON, France & MIDDLETON, Wis.--(BUSINESS WIRE)--Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today ...
In today's tech-driven customer service landscape, Sai Mounika Inavolu focuses on reshaping the intersection of bioinformatics and customer experience. Her innovative integration of bioinformatics ...
We recently published a list of 8 Cloud Computing Stocks Under $10. In this article, we are going to take a look at where Sprinklr, Inc. (NYSE:CXM) stands against other cloud computing stocks under ...
Monos leverages Freshworks customer service solutions resulting in deflecting 80% of customer queries, decreasing resolution time by 150%, and contributing to a sales increase of 500% SAN MATEO, Calif ...
Artificial intelligence-powered customer service automation startup Ushur Inc. today announced the launch of its next-generation AI agent product purpose-built for highly regulated industries. Named ...
SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion of a ...
On Wednesday, March 19th—day three of Enterprise Connect—five executives from leading contact center and customer experience companies and a knowledgeable enterprise customer joined me for a Keynote ...
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