When it comes to customer service, many Chicago tech companies aren’t content with just solving problems and answering questions in a timely fashion. Rather, they seek to create a support experience ...

STAMFORD, Conn. June 25, 2025 -- Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner, Inc. “AI and rapidly ...

Business leaders often invest heavily in digital customer experience (CX)—optimizing websites, refining service interactions and streamlining operations. However, I find that one of the most powerful ...

In the contemporary landscape of customer service, the ascendancy of artificial intelligence (AI) marks a pivotal shift, one that accentuates the indispensable role of contact center specialists.

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

President and CEO John Rasper’s expectations for his employees at DeKalb Office go beyond meeting high standards of customer service. The office furniture company actively challenges its staff to find ...

COLUMBUS, Ohio - When you're waiting in a busy restaurant or doctor's office, it may matter whether the tables, light fixtures and other objects are round or square. In a laboratory study, researchers ...

Automation, artificial intelligence assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner. "AI and rapidly changing customer ...