Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

ST. LOUIS — Managed service provider Interface Systems has released it's now enhanced customer portal, One View Edge. The service promises its customers greater visibility and easier access to ...

NetSuite is one of the most widely used cloud ERP platforms in the world. It offers core features for finance, CRM, order management and commerce,...Read More The post Why NetSuite Customer Portals ...

Zoho Desk's new version offers one-of-a-kind Blended Conversations feature, combining human-driven conversation and machine-intelligence conversational services. New user interface offers greater ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...