Instead of spending on traditional advertising, invest money in improving the customer experience. Better customer service leads to a high ROI, satisfied customers, and stronger referrals. Referred ...

“Robots” uses Coolidge’s comedic performance to highlight what can be an irritating expectation consumers have when calling customer service. According to a recent Discover and Dynata survey, 95% of ...

Google Ads has started rolling out its paid customer support service for small businesses. PPC expert Natasha Kaurra spotted the new feature on her account for the first time and decided to provide a ...

Strong brands aren’t built through big ad budgets but by delivering consistent, memorable customer experiences that create loyalty, trust and powerful word-of-mouth marketing. Exceptional customer ...

Are you a print subscriber? Activate your account. By Brian Bonilla - 7 hours 54 min ago 11 hours 46 min ago By Gillian Follett - 11 hours 47 min ago 13 hours 4 min ago 13 hours 44 min ago By Ad Age ...