“The better you treat customers, the more likely they are to come back and recommend your services, increasing the profit,” some might say. However, the world isn’t black-and-white, and when it comes ...

The customer may always be right, according to the old adage. But here is a not-so-old adage that is just as true: The customer may not always be profitable. That is why increasing numbers of ...

Thai Son Nguyen has spent the last 18 years building a world-class digital transformation and ecommerce service provider through SmartOSC. It’s hard to get anything done in life without trust, ...

For any business that depends upon recurring revenue from in-contract customers, customer retention rate is a strong predictor of long-term profitability. There is a reason for this. Today’s customers ...

Exceed customer expectations. Delight the customer. The customer is always right. We're a customer-driven organization. Each of those platitudes can destroy a brand. How? Customers cost money to ...

The traditional model—reliant on reactive services delivered by customer-service representatives and authorized third-party contractors with limited data and insights—needs to be revised. To thrive in ...

SAN MATEO, Calif.--(BUSINESS WIRE)--With the release of Pinpoint Loss Predictions, Pinpoint is bringing the earliest, and the most accurate, profitability predictions to Property and Casualty insurers ...