“The better you treat customers, the more likely they are to come back and recommend your services, increasing the profit,” some might say. However, the world isn’t black-and-white, and when it comes ...

The customer may always be right, according to the old adage. But here is a not-so-old adage that is just as true: The customer may not always be profitable. That is why increasing numbers of ...

For any business that depends upon recurring revenue from in-contract customers, customer retention rate is a strong predictor of long-term profitability. There is a reason for this. Today’s customers ...

Thai Son Nguyen has spent the last 18 years building a world-class digital transformation and ecommerce service provider through SmartOSC. It’s hard to get anything done in life without trust, ...

Exceed customer expectations. Delight the customer. The customer is always right. We're a customer-driven organization. Each of those platitudes can destroy a brand. How? Customers cost money to ...

SAN MATEO, Calif.--(BUSINESS WIRE)--With the release of Pinpoint Loss Predictions, Pinpoint is bringing the earliest, and the most accurate, profitability predictions to Property and Casualty insurers ...

The traditional model—reliant on reactive services delivered by customer-service representatives and authorized third-party contractors with limited data and insights—needs to be revised. To thrive in ...