Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

This article details the architecture's layers, its innovative integration of edge AI with IoT sensor networks, and its ...

Customer experience analytics is similar to business intelligence, but is primarily focused on digital marketing and customer lifecycle, versus more general business process management. CX analytics ...

Customer's expectations are the guard rails that guide how their relationships progress with any business. The pandemic has made the predictable unpredictable, erasing marketing personas of the past ...

The Crown Commercial Service (CCS) has launched a big data and analytics framework worth up to £2bn over the course of the agreement. Some 50 suppliers, 46% of which are small and medium-sized ...