The automation of IT tasks is a crucial priority for IT departments short on staff and long on workloads. Not only can automation relieve administrative burden, but it can also help ensure the ...

With more than 20% of organizations deploying updates multiple times per day, according to my company's study, the complexity of test authoring has grown significantly. Test authoring is the process ...

The word automation gets tossed around a lot when talking about network and systems management products. For instance, most software includes auto-discovery features and a majority of monitoring ...

Process mining is now part of Microsoft’s process automation suite, giving you the KPIs and visualizations you need to identify bottlenecks in both manual workflows and software processes. Automating ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Over the past two decades, the internet has redefined how businesses ...

Tension: We assume automation will deepen connections, but it often reduces human nuance. Noise: “Best practices” for process automation oversimplify customer relationships, treating people like ...

Despite revenue growth, healthcare payers have faced increasing margin pressures over the past year as healthcare costs continue to climb. Introducing new efficiencies into key operations such as ...

Insurance eligibility and benefit verification has long been a cornerstone of healthcare operations. Yet for many providers, the traditional manual process remains a source of inefficiency and ...