Automation has become the right-hand resource for many businesses looking to drive greater efficiency and get time back to focus on business initiatives that propel their organization. Take Wills for ...

New research by Bain & Company indicated companies across industries are underutilizing automation capabilities and underestimating the challenge of transitioning workers to jobs of the future. Survey ...

Effective pre-implementation planning is critical for successful adoption of intelligent process automation (IPA). The comprehensive IPA pre-implementation framework outlined in this document provides ...

Avera Health's billing services officer details the system's pain points and what's ahead for 2023. Economic hardships have been increasing each year for hospitals. Even worse, 2022 was the worst year ...

According to the Corporate Finance Institute, small and medium-size enterprises (SMEs) make up the majority of businesses operating globally. Of course, the size and/or categorization of an SME ...

As enterprises scale, managing large and complex sales processes requires advanced tools that not only streamline operations but also enable data-driven decision-making. Sales automation software is ...

Phone menus, also known as Interactive Voice Response (IVR) systems, could be a blessing when all goes well, but extremely frustrating when all a consumer wants is a human representative. How would ...

As a marketing automation consultant, a chunk of my time is spent reviewing and correcting the setup and account structure issues I see every day in automation platforms. More often than not, ...