Professionals are pinning some of their biggest AI aspirations on improved productivity and efficiency, which could bring benefits to their own employees and to their customers. According to a recent ...

Artificial intelligence is often incorrectly touted as a one-size-fits-all solution to any problem. By contrast, Omnicom’s new generative AI virtual assistant, Omni Assist, is being used by agency ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact ...

Google announced new Business Agents, branded AI Agents, a "new way for shoppers to chat with brands, right on Search," ...

Microsoft has unveiled a groundbreaking benchmark called Windows Agent Arena (WAA) to test artificial intelligence agents in realistic Windows operating system environments. This new platform aims to ...

TORONTO & NEW YORK--(BUSINESS WIRE)--The Real Brokerage Inc. (NASDAQ: REAX), a technology platform reshaping real estate for agents, home buyers and sellers, kicked off RISE 2024—Real's signature ...

OpenAI has launched ChatGPT Agent for Pro, Plus and Team users. It's an AI-powered personal assistant that connects to your various services online to help complete tasks for you, the company said in ...

This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

The world of consumer technology is on the brink of a transformative shift. Apps are still the primary tool for getting things done today, but their days are numbered. AI agents are set to swarm ...

Are you looking to get hired as a virtual assistant? Today, I have a list of five companies that need the help right now and are actively advertising their job openings! A virtual assistant, also ...

Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences New York, ...